Phone: +1.707.255.9078 Email: customerservice@royceinstruments.com
FAQ
How do I choose a hook for my application?
How do I choose a shear tool?
How do I obtain an RMA for returning a module for calibration?
I need certification for compliance with a specific regulation or industry standards.
Is the Bond Testing machine CE marked?
What is the accuracy of my module?
What is the duration of a calibration? Can it be extended for a year?
Why do I need air supplied to my machine?
Do the die sorters use a contact sensor?
How do I choose a pickup tip size for my die?
How do I unlock the cross hair generator on my DE35 system?
I have a new die size. Do I need a new eject head and pickup tip?
I have a new waffle pack. How do I program the die sorter to place die into the pockets?
Is the Die Handling machine CE marked?
My die are not coming off the tape. What can I do?
My die are not placing into the pockets correctly. What's wrong?
My eject needle is too sharp. Do you have blunter needles available?
My LCD is blank on my DE35/MP300 system. What's wrong?
My new pickup tip won't fit into my machine. What's wrong?
My rubber pickup tips have a square hole but my pickup shank is round. What happened?
My waffle pack program is scrambled on my LCD based die sorter. How do I reset the machine?
Sometimes I hear a clicking sound on my DE35 or MP300 machine. What's wrong?
What is motorized die eject and why would we need it?
Is there a warranty?
